Tyger Auto Return Policy
All merchandise being returned to Tyger Auto must be pre-approved by Tyger Auto. Direct exchange cannot be fulfilled. All returns must include the RGA# on the package or your returned package might be rejected by our return center.
Return shipments must be made with a valid return tracking number. Failed to send your return tracking number to [email protected] may cause a delay in processing your refund.
Merchandise that is out over 30 business days is not returnable. Missing hardware/parts must to be reported within 30 days of arrival.
If we have made an error in your shipment, we will send you a return label at our expense if you provide picture proof and other information we requested. Please report the product defect/product damage/package damage upon arrival with picture proof and wait for the further instruction. Please note if the item is fulfilled by Amazon (FBA order), then the customer needs to contact Amazon for shipping damage or wrong delivery. Merchandise is only directly sold by Tyger Auto in USA, any international orders shall not be returned to Tyger Auto.
Returned merchandise must be in the original packaging and in saleable condition. Shipments must be returned with shipping charges prepaid. No returns on custom orders and spare parts purchase.
The refund will only be issued after we receive your return tracking number and verify the condition of the returned merchandise. Please note the refund cannot be issued for damaged/incomplete returned merchandise, or wrong returned merchandise.
Please note if the original delivery is rejected by the customer, certain amount of the restocking fee will be deducted from your full refund. If the returned merchandise is damaged/with parts missing when arriving at the return center, there will be no refund from our end; the customer will need to file a damage claim with the shipping carrier for reimbursement.